Host Compliance Reviews: Stories From Our Customers
On Average Host Compliance's clients rate us 9.5 out of 10*
More than 250 cities and counties are looking to Host Compliance for guidance, data and solutions to their short-term rental challenges. Below are what some of these client have to say about our solutions and service level. We think you will like what they have to say!
“For a city trying to paint a picture of the degree of short-term rental activity within its jurisdiction, Host Compliance's Short-term Rental Market Overview Reports are invaluable. There simply is no cost effective way for an IT department to replicate the results. Similarly, the short-term rental registration website that Host Compliance built for the City of Pasadena is streamlined, easy to navigate, and could not have been constructed in-house as efficiently and as cost effective."
"Host Compliance is an awesome tool in giving you the jump in matching an advertisement to a property address. Once you have the address and the advertisement, the hunt is over. You are now able to do your investigative work to ensure the house and the advertisement are a perfect match. Host Compliance has enabled us to move cases faster through the enforcement process then ever before. It is very user friendly, I have learned to search using key words or full addresses. For example, by entering just a street name into Host Compliance's software allows all the violators on the same street to be addressed at the same time. How cool is that!"
"The Host Compliance system is an essential link to the City's short-term rental (STR) regulation program. Its our experience that maintaining a high license compliance rate heads off other STR related issues before they become a nuisance (ex. noise, parking, garbage). Host Compliance helps us quickly identify new STRs and send them materials to become licensed or notify them to discontinue use. I have already recommended to Host Compliance to other agencies. The system has been central to the success of the City's STR program!"
"As a Code Enforcement Officer, I find the ability of Host Compliance to find the non-permitted short-term vacation rental advertisements to be helpful and beneficial. It is a lot easier to handle a case with the evidence this supplies. Customer Service is very responsive and has been open to any requests/recommendations. Very easy to work with. The 24/7 Help Desk staff are professional and pay attention to detail on inbound calls."
"Host Compliance has not only met, but far exceeded our expectations. They are responsive to every inquiry and always available, whether for a simple process question over email or to come in town to testify before a Senate Committee on the larger policy issues. Host Compliance has saved us a tremendous amount of time researching properties in violation. Their period rechecks, which saves the advertisement, on properties has been helpful in catching people who continue to operate after being told to stop. From an ordinance enforcement standpoint, Host Compliance's services are indispensable!"
"Host Compliance has been incredibly useful for our County. Using Host Compliance, our land use and taxation functions have worked together to solve the problem of unregistered rentals. Host Compliance is extremely thorough in their research. I am confident with their work."
"Host Compliance is an amazing platform to assist with locating non-compliant short-term rentals. After one complete year of using this software, Mendocino County generated revenue ten times the cost expended."
"The Host Compliance team is very professional and incredibly responsive to requests and questions. Nitesh is the best! On the occasions that there are errors in the database, Host Compliance has made it very easy for users to make corrections. If it's a really extraordinary problem, again, the Customer Service team can take it for action!"
"The program works and gives us the tools we need to enforce our rules."
"The information that has been compiled has been very helpful and saved our staff enormous hours of research."
"Host Compliance has met or exceeded our expectations and the personnel I have dealt with were very professional. They have a very positive attitude, and are very timely in solving problems."
"Without Host Compliance, we would need to add multiple full-time professionals to administer our Transient Occupancy Tax compliance."
"Host Compliance has done an amazing job getting our homeowners into compliance."
"Our Use of the Host Compliance product effectively assisted our City's enforcement department in streamlining the process of identifying property owners who were not compliant with our City's regulations regarding short term rentals."
"This product has allowed us information we have not been able to gather previously to ensure compliance. I highly recommend this company to assist you. We have been very satisfied with their services!!!"
“We have had very good results with Host Compliance and the software has met all our expectations”
“They have fit our needs very well and delivered the information we are in need of to make good decisions going forward. “
"Host Compliance is an incredible value. Automation of compliance information delivery via Host Compliance just works, and works well."
Host Compliance takes a lot of the guesswork out of things. I have had discussions with other local government's that are doing all the "footwork" themselves. I told them, "You know, if you had Host Compliance, you wouldn't have to worry about that".
"Host Compliance is very responsive to our needs. The dashboard has continuously improved since we initially began using their service. The information provided is very accurate, presented neatly, and is very comprehensive."
"They have saved our office tremendous time and money. Very responsive and professional. I could not be more pleased!”
"We have had great results using the Host Compliance program and have more than doubled our lodging partners with getting them all on board with the TOT assessment."
“Host Compliance has provided us with all tools to improve compliance with our TOT and Land Use Ordinances. We have improved collections and stop rentals that do not qualify under our local ordinances.”
"Host Compliance is a great tool for gathering up-to-date information and has a very wide reach. No listings can hide from us!"
"I have not come across any other company that offers the same comprehensive and thought-through suite of services Host Compliance offers. Hands down they offer the best service!”
“The software has proven to be a much more valuable tool for our City in identifying short term rentals. The analysts do a great job in scouring various websites to pinpoint the owners of properties that are hosting these prohibited rentals. It has saved us a lot of time as the bulk of the research has been done by Host Compliance.”
"I appreciate that Host Compliance is willing to figure out how to make it work in your community. They look at what tools they have, what other communities have done that was successful, and what are the sensitivities of the community that need to be addressed. I am very pleased with the responsiveness of Host Compliance and how intuitive the software is to use."
“Host Compliance has been a great tool to help us initially gather businesses operating as short-term rentals. It's been an incredibly helpful tool as we had one person request a business license for a different business but was not compliant with a vacation rental they were operating. Their business license was denied until they became compliant with the vacation rental. The person state they were no longer doing a rental, but with the host compliance tools, we were able to prove they had overnight stays in the time frame they claimed they were not operating.“
"Host Compliance is a dedicated organization that has customer satisfaction as its highest priority. I highly recommend their product."
"Host Compliance takes the time to evaluate the needs and then provides sound recommendations for solutions. Host Compliance staff have been very responsive and helpful on all levels from training, to implementation, to periodic follow-up their customer service is top notch. Implementation support was very good with Host Compliance assisting, and sometimes driving us through our internal challenges and helping us to refine our offering to the public."
* Based on 174 customer satisfactions survey responses received up-to May 2, 2018