Easily manage all aspects of your community's short-term rental registration, tax collection and enforcement programs

Airbnb, HomeAway, Flipkey and 100’s of other vacation rental websites have turned vacation rentals into a booming underground economy at the expense of long-term tenants, neighborhood character and the quality of life of neighbors. Our comprehensive and fully integrated suite of battle-tested solutions gives local governments the tools they need to address all of their short-term vacation rental registration, enforcement and tax collection challenges. 

 
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Simplify the short-term rental registration process and reduce administrative complexity

  • Allow hosts and property managers to easily register, permit and/or license their short-term vacation rentals 24/7/365
  • Allow hosts to apply online using any internet browser or mobile device
  • Streamline your application process by incorporating national best practices and Silicon Valley’s most innovative technologies
  • Automatically collect and verify required documentation such as proofs of permanent residency, landlord permissions, HOA approvals, insurance policies etc.
  • Enable applicants to review and electronically sign applications and affidavits under penalty of perjury
  • Instantly determine and verify permit eligibility by cross-referencing application info with other data sources such as electronic zoning maps, property ownership records, subsidized housing databases, lists of Ellis Act evictions
  • Seamlessly collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and unnecessary paperwork to allow existing personnel to focus on higher value activities
  • Put renewals on autopilot by automatically notifying permit/license holders of renewal deadlines
  • Run or create intuitive dashboards for easy management and reporting
 

Stay up-to-speed on who is renting out their homes on any of the world’s top 50 short-term vacation rental websites

  • Continuously monitor the world’s top 50 vacation home rental websites for short-term rentals in your jurisdiction
  • Always have a reliable up-to-date count of your jurisdiction’s short-term rental units by deploying our artificial intelligence algorithms and expertise to link and de-duplicate listings for properties advertised on multiple websites
  • Effortlessly get the full addresses, parcel numbers (APNs) and owners’ contact information for all identifiable short-term rentals in your jurisdiction
  • Automatically capture all available listing and contact information for non-identifiable shot-term vacation rentals
  • Easily prove short-term rental operation by systematically capturing weekly high-resolution, full-screen, time-stamped screenshots of all active short-term vacation home rental listings in your jurisdiction
  • Enable concerned citizens and neighbors to easily file reports of illegal short-term vacation rental properties 24/7/365 through a mobile-enabled web form:
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
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Easily manage your jurisdiction’s short-term vacation rental registrations and permits

  • Keep your short-term vacation rental registration, license and permit data in one central place to ensure a single source of truth and safeguard the integrity of the registration and permit data used across the Host Compliance system
  • Make it easy to enter, issue and renew short-term rental registrations and permits
  • Capture all permit related data and documentation for easy audits and retrieval
  • Ensure data safety and security by storing all registration and permit data in our encrypted cloud-based database is backed up daily
  • Access your registration and permit data from any internet connected device including your mobile and home-based devices
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Quickly determine compliance with land-use regulations and other local short-term vacation rental ordinance requirements

  • Instantly identify short-term vacation rental properties operating in non-compliance with:
    • Local zoning regulations
    • Requirements to list license/permit numbers on all advertisements
    • Minimum and maximum rental stay requirements
    • Permitted occupancy limits
    • Other local rules which can be effectively enforced by scanning online ads
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Boost compliance rates while putting the mailing of notices of violations on auto-pilot

  • Automate the mailing of notices of violations so existing staff can spend less time on mindless administrative work and more time serving the community
  • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
  • Maximize response rates to notices of violations by incorporating the best practices accumulated through our partnership with 85+ other local governments:
  • Precisely segment and target different types of letter recipients (single family home owners, apartment building owners, renters, property management firms, and neighbors) using different form letter templates
    • Include time-stamped color screenshots of online ads to minimize the likelihood of property owners calling the validity of evidence into question
    • Include clear calls to action and make it easy for citizens to get into compliance
  • Streamline the management of letter templates and mailing criteria by using our cloud-based self-service letter template management system to
  • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
  • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Effortlessly identify tax under-reporting and other code violations that can only be uncovered using accurate estimates of rental activity

  • Continuously monitor each local listing on each of the world’s 50 largest vacation home rental websites for signs of rental activity
  • Instantly access detailed information on reviews, pricing, calendar activity, documented minimum rental activity and revenue, estimated rental activity and other data for each listings, website and rental unit
  • Easily generate an up-to-date list of property owners and managers suspected of under-reporting occupancy/lodging/hotel/motel/sales taxes
  • Get the data needed to intelligently prioritize audit resources
  • Capture bullet-proof evidence of rental activity by continuously capturing weekly screenshots of reviews and calendars for each active listing
  • Easily generate custom reports and analytics to support tax audits, rental cap enforcement activities and other rental activity related investigations
  • Effortless export data for use in other systems and applications
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Maximize occupancy/lodging tax collections by making reporting and paying taxes as easy as checking out a shopping cart on amazon.com

  • Automatically notify short-term rental property owners and managers when tax fillings and payments are due
  • Use mobile-enabled web forms to automate the calculation and collection of short-term rental related taxes, assessments and fees such as Transient Occupancy Taxes (TOT), Hotel taxes, Lodging taxes and other related tourism or enforcement fees
  • Enable taxpayers to review and electronically sign tax returns under penalty of perjury
  • Easily collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and time-consuming reconciliation and paperwork to allow existing finance personnel to focus on higher value activities
 

Easily initiate and conduct audits of short-term vacation rental property owners and managers suspected of under-reporting taxes or violating other permit requirements

  • Systematically send audit letters to operators suspected of under-reporting taxes, renting more frequently than allowed or otherwise violating local permit requirements:
    • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
    • Maximize audit letter response rates and audit results by incorporating national best practices from Host Compliance’s 85+ other local government partners
    • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
    • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Streamline the audits process by requesting audit candidates to submit specific supporting documents using individually tailored online forms:
  • Personalize each online form to ensure that there is no confusion as to which supporting documents you need
  • Allow audit candidates to provide required documentation using any major browser or mobile device
  • Enable audit candidates to capture photos of supporting documents and upload them directly from their smart-phones
  • Require audit candidates to easily review and electronically sign document submissions under penalty of perjury
  • Easily review submitted documentation and initiate next steps
  • Run or create easy to understand reports of audit activity and the subsequent results to easily report progress to management and elected officials
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Make it easy for neighbors to report, prove and resolve non-emergency short-term vacation rental problems in real-time

  • Enable concerned citizens to report non-emergency problems related to short-term vacation rental properties 24/7/365 through a:
    • 24/7 dedicated telephone hotline, or a
    • mobile-enabled web form
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
  • Ensure service quality and consistency by recording all phone calls and make the recordings available to code enforcement staff in real-time
  • Resolve issues in real-time by automatically notifying owners/managers of problem properties (whenever owner’s contact info is known)
  • Maximize accountability and follow-through by giving complainants the option to get an automatic follow-up call 30 minutes after they file their initial compliant
  • Automatically escalate unresolved issues to emergency responders where required
  • Integrate the short-term vacation rental hotline into existing 311 systems, and/or leave it standalone if desired
  • Create easy to understand reports to pin-point problem properties, repeat complainants, the # and types of reported incidents, complaint trends and other enforcement related information

Modernize your short-term vacation rental registration and tax collection processes to maximize compliance and reduce costs

The first step in any short-term rental compliance program is getting the hosts and managers to register their properties and start remitting taxes. Host Compliance builds tools for local governments that help them streamline these registration and tax collection processes and guide applicants through what can otherwise be complex permitting workflows . This leads to happy citizens, maximizes compliance and revenue, and saves valuable staff time.

Click below to see a video demo of one of our custom build short-term vacation rental permitting, registration and tax collection flows, or scroll down to explore what makes our custom solutions stand out from any other local government user experiences you have seen.

The short-term rental registration and tax collection website that Host Compliance built for us is streamlined, easy to navigate, and could not have been constructed in-house as efficiently and as cost effective.
— City of Pasadena, CA
 
 

DELIGHT CITIZENS WITH A MODERN CONSUMER-GRADE USER-EXPERIENCE

  • Apply the best of user-centered design principles to your online short-term rental registration and tax collection forms
  • Maximize completion rates, revenues and constituent satisfaction
  • Reduce errors and decrease the amount of time spent supporting applicants through the registration process
 
 
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CUSTOMIZE YOUR registration anD tax collection WORKFLOWs TO MEET your specific Requirements

  • Have us build your online registration/permitting and tax-collection workflows to meet your specific registration, documentation and tax requirements
  • Dynamically adjust the workflow based on user input
  • Get your fully customized registration and tax collection application live in weeks, not years
 

50% of short-term rental hosts ARE MOBILE FIRST. LET'S SERVE THEM!

  • Short-term rental hosts prefer to apply for, pay for and manage their short-term rental registrations and tax returns online
  • Don’t let antiquated technology be the reason why short-term rental operators don’t register and pay their taxes
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TRADITIONAL REGISTRATION AND TAX COLLECTION PROCESSES ARE COMPLICATED -> HOST COMPLIANCE MAKES THEM SIMPLE

  • Let us translate the language of the your short-term rental ordinance into intuitive registration and tax collection processes free of jargon and hard-to-understand questions and requirements
  • Mazimize completion rates, permit and tax revenue by eliminating confusion and inertia
 

LET SHORT-TERM RENTAL HOSTS PAY THEIR REGISTRATION FEES AND TAXES WHATEVER WAY THEY WANT

  • Accept all forms of credit and debit card payment including Visa, MasterCard, American Express, Diners Club, JCB, and Discover.
  • Let operators pay fees and taxes using electronic checks / ACH
  • Continue to accept cash and paper checks from people who prefer to pay their taxes and fees in-person
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OUTSOURCE PCI COMPLIANCE TO US SO YOU CAN FOCUS ON SERVING YOUR COMMUNITY

  • Ensure that you can take any major debit and credit card without worrying about PCI compliance and security
  • Comply with the most stringent standards available in the payments industry (PCI Level 1)
  • Easily verify PCI-DSS compliance (Host Compliance’s payment solutions have been audited by an independent PCI Qualified Security Assessor (QSA) and are certified to comply with PCI Level 1 Service standards)
 

PROTECT YOUR ONLINE FORMS WITH BANK LEVEL SECURITY TECHNOLOGY

  • Deploy the same technologies used by major banks to ensure that all information sent to our servers is kept safe and secure
  • Use HTTPS, SLL and 256-bit encryption to ensure that your citizens have a secure connection from their browsers to your payment forms
  • Encrypt all payment data to mimize the risk of hackers intercepting it
  • Authenticate access using TLS 1.2 with SHA256 certificates
  • Terminate all payment sessions after 30 minutes of inactivity, or implicitly when users complete their transactions
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Use your short-term rental registration and tax-collection process to demonstrate to citizen’s THAT YOU WEREN’T BORN IN THE STONE-AGE

 

DON’T TAKE OUR WORD FOR IT! SEE FOR YOURSELF WHY HOST COMPLIANCE'S SHORT-TERM RENTAL REGISTRATION AND TAX COLLECTION SYSTEMS ARE FAR SUPERIOR TO THE ALTERNATIVES IN THE MARKETPLACE

  • Not all on-line short-term vacation rental registration and tax collection systems are the same and be wary of anyone who claims the opposite.
  • Demo each alternative and pay close attention to the level of customization available, the quality of the user-experience and the degree of mobile compatibility and automation
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Automatically track down the addresses and owners of all your community’s short-term vacation rentals

Host Compliance has developed a set of proprietary technologies, methodologies and processes to quickly and cost-effectively monitor specific geographies for short-term vacation rental listings and precisely identify the addresses and contact information of the associated properties. These sophisticated software tools and algorithms are deployed continuously across the worlds 54 largest vacation rental websites ensuring that your database of sort-term vacation rental properties is always fully comprehensive and up-to-date.

Scroll down to learn how our address identification services can save you thousands of hours while giving you all the information you need to ensure every short-term rental plays by the rules and pays its fair share of taxes.

“Host Compliance is an awesome tool in giving you the jump in matching an advertisement to a property address. Once you have the address and the advertisement, the hunt is over. Host Compliance has enabled us to move cases faster through the enforcement process then ever before. It is very user friendly, I have learned to search using key words or full addresses. For example, by entering just a street name into Host Compliance’s software allows all the violators on the same street to be addressed at the same time. How cool is that!”
— Monroe County, FL
 

Continously scan all of the world’s top 50+ short-term vacation rental websites for properties in your jurisdiction

  • Continuously monitor the world’s top 50+ vacation home rental websites for short-term rentals in your jurisdiction
  • Add coverage of additional local and regional vacation rental websites if needed
  • Automatically capture all listing descriptions, reviews and photos in the database
  • Get refreshed data for all sites every day (or more often if needed)
 

GET DETAILED EVIDENCE TO SUPPORT YOUR ENFORCEMENT ACTIVITIES

  • Easily review and validate how we have matched each online listing to it's associated address and owner
  • Get the admissible evidence you need to prove the need for enforcement actions
  • Use photographic and other bullet-proof evidence to reduce the need for writing long and time-consuming reports
 

Automatically capture full-page high-resolution screenshoots of all short-term rental ads posted online

  • Get the time and date-stamped screenshots you need to hold illegal operators accountable
  • Automatically capture new time and date-stamped screenshots every 3 days
  • Capture screenshots on random times and days to eliminate the risk of non-compliant short-term rental operators “gaming the system” by making their listings temporarily inactive on certain times
  • Easily find and access screenshots from each property’s “file” in our online database
  • Print and downloaded each screenshot with the click of a button
 
 
 
  • Know that we stand behind our data and will support your efforts to keep non-compliant short-term rental operators accountable:
    • Legal declarations signed under penalty of perjury
    • Sworn testimony
    • Signed affidavits as to the accuracy and relavancy of our data and evidence
  • Work with our in-house legal counsel to ensure our best-practice signed legal declarations and sworn affidavits conform to all the rules of evidence in your juridiction
  • Let us format our evidence to best meet your presentation needs
 

SEARCH, SORT AND FILTER TO FIND THE EXACT SHORT-TERM RENTAL PROPERTIES YOU ARE LOOKING FOR

  • Automatically de-duplicates the data to easily identify short-term rentals properties that are cross-listed on multiple websites
  • Segment, filter and sort all identified short-term rentals into compliant and non-compliant lodgings based on each property’s location, property type, and registration status
  • Search short-term rental listings by all relevant dimensions including neighborhood (as defined by GIS files), usage and property type
 
  • Easily find all relevant listing, booking and stay activity for each listing and rental unit in your community
  • Review pictures, reviews and listing information for all short-term rental listings - even for ads that are no longer posted online!
  • Download and print nicely formated reports for easy sharing with colleagues and case hearing officers
 

EASILY UPDATE, CHANGE AND COMMENT ON ILLEGAL RENTALS AND ENFORCEMENT CASES AS YOU TAKE THEM THROUGH YOUR PROCESS

  • Update records and cases in real-time
  • Add comments and photo, video and other evidence whenever needed
  • Review comments to easily see what your colleagueas have done to move your cases forward
  • Get notified when cases you follow have been updated
 

KEEP YOUR DATA CLEAN BY TAKING ADVANTAGE OF OUR SOPHISTICATED CONSISTENCY CHECKS AND GIS CAPABILITIES

  • Automatically check each change and update to ensure internal consistency and accuracy
  • Overwrite the system when needed to capture weird edge cases and underlying accessor data issues
 

EXPORT YOUR DATA TO CSV, EXCEL AND GIS WITH THE CLICK OF A BUTTON

  • Use our data in other systems by simply exporting it to Excel, CSV and GIS formated reports with the click of a button
  • Keep things simple by maintaining all formating, filtering and sorting when your export data

Put your short-term rental compliance monitoring and outreach efforts on auto-pilot!

Knowing who are operating short-term vacation rentals in your community is only half the battle. To ensure that everyone plays by the rules you also need to educate operators, monitor for compliance, investigate cases of suspected non-compliance and reach out to those operators that fail to follow your community’s rules. Without Host Compliance this is a lot of manual work. By working with us, you can put all this on auto-pilot so you can focus your time and energy on the working with your community instead of running excel reports, printing letters and licking stamps!

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Host Compliance is an incredible value. Automation of compliance information delivery via Host Compliance just works, and works well.
— Town of Jackson, WY
 

EASILY IDENTIFY YOUR COMMUNITY'S COMPLIANT AND NON-COMPLIANT SHORT-TERM RENTALS

  • Get an always up-to-date list of STRs operating in non-compliance with your community's zoning and registration related ordinance requirements
  • Real-time matching of identified STR properties with your jurisdiction's registration/permit/license database(s)
  • Easily segment data and target different types of short-term rental non-compliance based on zoning designation, listing status, listing activity level, rental revenues, estimated occupancy rate, utilization rate and many other parameters
  • Get standard reports for streamline workflows and reporting
  • Effortlesly search for rentals by address, parcel #, owner name, permit # and many other features
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CUSTOMIZE OUR DEFINITIONS AND CLASSIFICATIONS TO MATCH YOUR COMMUNITY'S EXACT ORDINANCE REQUIREMENTS AND ZONING REGULATIONS

  • Customize our system so our data is presented to match your jurisdiction's particular short-term vacation rental definition and ordinance requirements
  • Set your regulatory requirements and compliance definitions on whatever level you need: County, City, Zoning area, Neighborhood or Parcel level
  • Create "whitelists" to account for "gradfatherered" rental properties
  • Create "blacklists" to easily flag short-term rentals located in subsidized or deed-restricted properties
 

AUTOMATICALLY SCAN ONLINE ADS FOR PERMIT/LICENSE/REGISTRATION NUMBERS AND MAXIMUM OCCUPANCY DETAILS TO VERIFY COMPLIANCE WITH DETAILED ORDINANCE REQUIREMENTS

  • Easily identify online ads without a valid permit/license/registration number
  • Quickly identify short-term rentals advertising higher maximum occupancy than permitted
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QUICKLY DETERMINE YOUR "NEXT STEPS" BY FILTERING AND SORTING YOUR COMMUNITY'S SHORT-TERM RENTALS BY COMPLIANCE LEVEL AND CASE STATUS

  • Sort, filter and segment rentals into logical groups that makes it easy to determine your next steps:
    • Newly listed non-compliant short term rentals
    • Re-listings of illegal properties
    • Tax account holders failing to report and remit taxes
    • Short term rentals suspected of under-reporting taxes
    • Short term rentals that are still listed despite being mailed X number of notices in the past Y days
    • any other combination of compliance criteria and case statuses...
 

LET HOST COMPLIANCE PUT YOUR OUTREACH EFFORTS ON AUTO-PILOT

  • Define your standard operating procedures once and let us automatically send all future letters on your behalf
  • Create as many or as few mailing sequences as you would like
  • Define mailing criteria using any combination of criteria you wish:
    • listing status (active or removed)
    • mailing status (previously mailed or never mailed)
    • property type (single or multi-family)
    • listing type (entire homes or room rentals)
    • rental revenue
    • level or % of suspected tax under-reporting
    • location (as defined by zoning area, neighborhood or block)
    • ...any other mailing criteria you can posisbly imagine....
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AUTOMATICALLY SEND FULLY CUSTOMIZABLE LETTERS, NOTIFICATIONS AND ADMINISTRATIVE CITATIONS WITHOUT LIFTING A FINGER

  • Delegate the mailing of letters, notices and citations to non-compliant short-term rental to us so you can spend your time on higher value-added activities
  • Send letters via First Class, Certified or Registered mail
  • Track the delivery status of every letter
  • Access exact copies of each letter directly from our cloud-based software platform
 

MAXIMIZE THE IMPACT OF EACH LETTER BY CUSTOMIZING THE CONTENT AND INCORPORATING BEST PRACTICES FROM 150 OTHER JURISDICTIONS

  • Use different letter templates to meet your specific use cases and mailing sequences
  • Include full color, high-resolution screenshots of online listings to maximize the response rate and eliminate unnecessary follow-up calls
  • Include additional pages and forms to make it easy for recipients to respond to your "call-to-action"
 

REVIEW EACH LETTER AND CREATE CUSTOM REPORTS AS NEEDED

  • Access high-resolution pdf copies of each letter ever sent
  • See delivery status of each letter in real time
  • Easily deal with returned letters and initiate follow-up actions to correct assessor data errors
 

Easily identify short-term rental operators who under-report taxes or violate your community’s rental frequency and rental cap regulations

Many short-term operators fail to report and remit the right amount of short-term rental related taxes. Likewise, many cities and counties struggle to enforce their rental frequency and rental cap related regulations. Without Host Compliance identifying tax under-reporting and rental cap violations is difficult as tax collectors and code-enforcement staff lack the data and proof needed to go after tax dodgers and ordinance violators. With Host Compliance, identifying tax fraud and operators renting more often or more nights than allowed is easy as we monitor all short-term vacation rental listings for signs of rental activity and apply our sophisticated big-date technology to translate this into estimated occupancy and rental revenue figures for each short-term rental property.

Without Host Compliance, we would need to add multiple full-time professionals to administer our Transient Occupancy Tax compliance.
— Town of Truckee, CA
 

EASILY IDENTIFY SHORT-TERM RENTALS THAT ARE DODGING TAXES OR VIOLATING RENTAL FREQUENCY RULES OR CAPS

  • Easily catch tax dodgers:
    • Get an always up-to-date list of STR operators that are most likely to be under-reporting short-term rental related taxes (Transient Occupancy Taxes aka TOT, Lodging Taxes, Hotel Taxes, Sales Taxes etc.)
    • Easily segment data and identify audit candidates based on the amount and percentage of suspected tax under-reporting
  • Identify short-term rental operators that violate your community's rental frequency and/or rental cap regulations:
    • Quickly see which short-term rental operators rent more frequently than allowed
    • Get visibility into who rents out ther property more nights than allowed by your community's regulations
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ARM YOURSELF WITH THE DATA NEEDED TO BRING TAX EVADERS AND ILLEGAL "PSEUDO HOTELIERS" TO JUSTICE

  • Get detailed data on each short-term rentals' estimated rental frequency and stay duration based on publicly available data such as the # or reviews and calendar information:
    • Estimated number of stays during each reporting period
    • Estimated number of days rented during each reporting period
  • See the average nighly/weekly rate for each short-term rental property
  • Get detailed rental revenue estimates to easily identify tax under-reporting
 
  • Host Compliance’s software uses artificial intelligence models to accurately estimate rental frequency and stay duration
  • AI models a far more precise than more basic models (such as the “San Francisco model”) that simply extrapolates rental activity based on review counts and other “obvious” variables
  • Using big-date models improves our ability to accurately estimate rental frequency and stay durations by more than 300% over traditional methods, while keeping type-1 errors ("false positives") at approximately the same levels as the ones achieved using less sophisticated models
  • Host Compliance's models are self-learning and adapt to the unique rental frequency and stay duration characteristics of each city/county over time
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FEEL CONFIDENT KNOWING THAT YOU HAVE AN ENTIRE TEAM OF DATA-SCIENTISTS AT YOUR DISPOSAL WHENEVER NEEDED

  • The devleopment of Host Compliance's advanced algorithms was led by our software engineers in Silicon Valley and are based on some of the most cutting edge technoloies includin:
    • XGBoost (XGBoost is a random forest machine learning library used in the world’s leading machine learning competitions and is currently considered to be the most advanced machine learning technology available)
    • Convolutional neural network models (In deep learning, a convolutional neural network is a class of deep, feed-forward artificial neural networks, most commonly applied to analyzing visual imagery)
 

COMBAT EVEN THE MOST SOPHISTICATED ATTEMPTS AT SHORT-TERM RENTAL ACTIVITY FRAUD

  • Don't let "sneaky" short-term rental hosts circumvent your regulations by manipulating their listing info in an attempt to "cheat the system"
  • Feel confident knowing that we are always a step-ahead of short-term rental fraudsters

Automatically initiate audits, request and collect data from vacation property owners suspected of under-reporting lodging taxes

With the large increase in the number of short-term rentals, lodging/hotel/transient occupancy taxes are not as simple to administer as they once were. Combining this with the large turnover in short-term rental hosts and the increasingly complex tax structures and special districts, manually running a cost-effective audit program has become close to impossible. Host Compliance removes these complexities by automating the entire short-term rental tax audit process. This leads to more tax revenue and a level playing field between your community’s lodging providers.

They have saved our office tremendous time and money. Very responsive and professional. I could not be more pleased!
— St. Johns County Tax Collector, FL
 

MAXIMIZE YOUR COMMUNITY'S TAX REVENUE FROM SHORT-TERM RENTALS

  • Ensure all short-term vacation rental operators pay their fair share of taxes
  • Level the playing-field between traditional and alternative lodging providers
  • Cost-effectively audit short-term operators suspected of under-reporting lodging/hotel/transient occupancy taxes
 
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AUTOMATICALLY IDENTIFY THE MOST PROMISING AUDIT CANDIDATES

  • Easily the STR operators that are the most likely to be under-reporting short-term rental related taxes (Transient Occupancy Taxes aka TOT, Lodging Taxes, Hotel Taxes, Sales Taxes etc.)
  • Automatically identify audit candidates based on the amount and/or percentage of suspected tax under-reporting
 

AUTOMATE THE ENTIRE SHORT-TERM VACATION RENTAL AUDIT WORKFLOW

  • Initiate lodging/hotel/transient occupancy audits with the click-of-a-button
  • Streamline the entire audit process to minimize time-consuming manual labor
  • Use customized letters and audit criteria to make the entire process fit into your process
 

Improve the audit experience by making it easy for short-term vacation rental hosts to substantiate their self-reported rental revenues

  • Bring the entire audit process online to minimize friction and red-tape
  • Minimize the amount of requested data by taking advatage of the rental records provided by the leading online platforms
  • Review all provided backup information in our easy to use online dashboard
 

ALLOW SHORT-TERM RENTAL OPERATORS TO PROVIDE BACKUP DOCUMENTATION WITH THE CLICK OF A BUTTON

  • Collect backup documents via easy-to-use online forms
  • Validate inputs to ensure consistency
  • Allow operators to upload documents from both desktop computers and mobile devices/tablets
 
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REQUIRE AUDIT CANDIDATES TO SIGN THEIR TAX-FILLINGS ELECTRONICALLY UNDER PENALTY OF PERJURY

  • Collect legaly binding electronic signatures to ensure the validity and accuracy of the provided information
 

EFFORTLESSLY CALCULATE BACK-TAXES, INTEREST AND PENALTIES ON THE FLY

  • Eliminate the need for manual back-tax calculations by taking advantage of our automated workflows
  • Minimize the risk of data-entry and calculation errors
  • Ensure consistenc and transparancy to equal protections under the law
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COLLECT BACK-TAXES, INTEREST AND PENALTIES ON THE SPOT

  • Accept all major credit and debit cards including Visa, MasterCard, American Express, Diners Club, JCB, and Discover
  • Let operators pay their back taxes using electronic checks / ACH
  • Accept cash and paper checks from people who prefer to pay their taxes and fees in-person

Make it easy for neighbors to report, prove and resolve non-emergency short-term rental related problems in real-time

Many cities and counties are wrestling with complaints about “party houses” and other short-term vacation rental related nuisances such as noise, parking and trash related code violations. Dealing with these types of complaints in real-time has traditionally be difficult as most violations occur on nights and weekends when code enforcement is generally off-duty. In addition, most short-term vacation rental code violations are difficult to prove, and frivolous complaints are rampant. Host Compliance’s 24/7 short-term rental hotline eliminates all of these problems and enables cities to hold ‘bad actors” accountable while providing instant relief to the affected neighbors.

It is a lot easier to handle a case with the evidence Host Compliance supplies. The 24/7 Help Desk staff are professional and pay attention to detail on inbound calls.
— City of South Lake Tahoe, CA
 
  • Most short-term rental related complaints happen on nights and weekends -> Be available to respond to citizen concerns night and day, every day
  • Have live staff available to handle complaints even on weekends and holidays
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RECEIVE COMPLAINTS VIA PHONE OR ONLINE

  • Allow citizens to submit compliants the way they prefer:
    • Allow citizens to submit complaints via phone
    • Online using any modern internet browser
    • From mobile devices and tablets
  • Guide complainants through a structured set of questions to ensure you get the information you need to follow-up and hold the responsible party accountable
 

AUTOMATICALLY COLLECT EVIDENCE FROM COMPLAINANTS

  • Automatically request evidence of the alleged short-term rental related code violation via email or text message
  • Allow complainants to easily substatiate their complaints by uploading:
    • Photos
    • Videos
    • Screenshots
    • Audio recordings
    • ...Any other evidence provided in electronic format....
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EASILY REVIEW CALL RECORDINGS TO HEAR FIRST HAND WHAT IS GOING ON AND DETERMINE THE APPROPRIATE NEXT STEP

  • Listen to full recordings of every call placed to the hotline
  • Pause and rewind call recordings to capture every detail
 

REVIEW AND ANNOTATE PROVIDED EVIDENCE TO MAXIMIZE THE IMPACT OF YOUR ENFORCEMENT EFFORTS

  • See and review provided evidence as soon as it is uploaded
  • Determine the appropriate next step based on the complaint type and strenght of the provided evidence
 

GET NOTIFIED ABOUT SHORT-TERM RENTAL COMPLAINTS IN REAL-TIME

  • Get an email the minute a complaint is submitted online or via the hotline
  • Get all the information you need to take action directly in the body of the email
  • Click to listen to a recording of the call
 

NOTIFY THE RESPONSIBLE PARTY THE MINUTE A COMPLAINT IS RECEIVED

  • Automatically look up the owner manager of the short-term vacation rental property that has been reported
  • Real-time outreach to owners/property managers of problem properties (whenever owner’s contact info is known)
  • Full documentation of owner/property manager outreach activities
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AUTOMATICALLY ESCALATE CASES WHERE THE RESPONSBLE PARTY FAILS TO ADDRESS THE REPORTED ISSUES IN A TIMELY MANNER

  • Automatically call back complainants to confirm that the resposible party addressed the reported issue in a timely manner:
    • If issue remains unresolved -> escalate case to law enforcement or on-duty code enforcement staff
    • If issue is resolved -> close case and track for statistical purposes
 
  • All complaints are automatically logged in our online dashboard which is available 24/7/365 from both desktop and mobile devices. The dashboard includes all pertinent information including:
    • Time and date of the call
    • Complaint type
    • Address of the property that the complaint pertains to
    • Whether the particular address is associated with a registered short-term rental property
    • Complainant’s contact information (if given)
    • Any evidence submitted by the complainant
    • A link to a recording of the call
  • Run custom reports to shed light on complaint patterns, geographical hotspots and other relevant data points that can help optimize enforcement efforts and staffing decisions.
    • All data can be easily downloaded into csv/excel format

Host Compliance makes securing your data and systems easy

Protecting your data and services is our top priority and we go to great lengths to ensure data availability, confidentiality, and integrity. Read on to learn how working with us can make you benefit from the world’s leading cloud and payment technologies without ever having to worry about security, compliance and hardware failures again.

 
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Host your data in the world's most advanced data centers

  • Hosts your applications and data on Amazon Web Services (AWS) which provides a highly reliable and scalable infrastructure platform in the cloud
  • AWS is the the world's largest data center provider and powers hundreds of thousands of organization in 190 countries including government institutions such as the:
    • U.S. Department of State
    • U.S. Department of Energy
    • City of Los Angeles, CA
    • King County/City of Seattle, WA
    • Kansas City, KS
    • Multnomah County/Portland, OR
  • AWS is a secure, durable technology platform with industry-recognized certifications and audits:
    • PCI DSS Level 1, ISO 27001
    • FISMA Moderate
    • FedRAMP
    • HIPAA
    • SOC 1 (formerly referred to as SAS 70 and/or SSAE 16)
    • SOC 2
 

GUARANTEE THE PHYSICAL SECURITY OF YOUR DATA

  • The physical access to our data cernters is strictly controlled by professional security staff using a combination of video surveillance, intrusion detection systems, multiple sets of two-factor authentication and other electronic means
  • Only authorized personnel with legitimate business needs are granted access
  • All physical access is logged and audited routinely and all visitors require ID and are escorted by authorized staff
  • AWS maintains and continues to enhance their SOC reports, certifications, including SOC, PCI, ISO and many more
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DON'T LET FIRE OR NATURAL DISASTERS STOP YOU FROM SERVING YOUR CITIZENS

  • AWS’ data centers have automatic fire detection and suppression equipment
  • Each data center has fully redundant electrical power systems that are maintainable without impact to operations 24x7 and have UPS and back-up generators in case of electrical failure for critical and essential loads
  • Climate and temperature are precisely controlled by personnel and systems to ensure optimal performance of servers and other hardware
  • All systems and equipment are monitored and receive preventative maintenance to maintain continued operability
 

LET US WORRY ABOUT BUSINESS CONTINUITY SO YOU DON'T HAVE TO

  • All Host Compliance systems are designed to tolerate system or hardware failures with minimal customer impact
  • All core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load balanced to the remaining sites
  • Services deployed into multiple Availability Zones to ensure that we can continue to function in the event of a temporary loss of a data center
  • Data center Business Continuity Management managed by dedicated team under the direction of the Amazon Infrastructure Group which also runs Amazon.com
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Secure all data transmission and sessions to prevent unauthorized access

  • Connection to the Host Compliance products and services environment is through secure socket layer/transport layer security (SSL/TLS), using strong encryption and authentication (TLS 1.2 with SHA256 certificate)
  • All sessions are terminated after 30 minutes of inactivity, or implicitly by a user sign out event
 

REST ASSURED THAT WE ENFORCE STRICT ACCESS CONTROL, PASSWORD SECURITY AND ENCRYPTION STANDARDS SO YOU DON'T HAVE TO

  • World-class password security standards:
    • User IDs and passwords are both set by the user
    • One-time passwords are never used
    • Password strength and a limitation on login attempts are configurable
    • Passwords are encrypted
  • Within the application, both group and role based access rights can be assigned, allowing full control over what a user can see and use
  • Our applications maintains an detailed event log, capturing items such as authentication, failed login attempts, asset creation, deletion, and modification
  • Servers do not use passwords and require 2048 bit RSA keys to provide direct access to the box. All keys are unique to individual administrators or service accounts and are not shared.
  • Network level firewalls prevent unauthorized traffic from reaching servers in the data center.
 
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FEEL CONFIDENT KNOWING OUR DAILY REMOTE BACKUPS WILL ENSURE THAT YOUR DATA STAYS SAFE EVEN IN THE MOST CHALLENGING CIRCUMSTANCES

  • All data is backed up remotely using daily and weekly images
  • Master/slave replication ensures that database backups are hot-swappable
  • Backups and replications are not transported off site, but are stored in different Amazon data centers from the Host Compliance application to ensure that they can be recovered in case of loss of the primary data center
 

SLEEP WELL KNOWING THAT ALL NEW CODE IS CONTINUOUSLY TESTED, INTEGRATED AND REVIWED TO ENSURE INTEGRITY AND SECURITY

  • Host Compliance uses Continuous Integration (CI), a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early
  • All code is tested for security vulnerabilities before release, and we regularly scan our network and systems for vulnerabilities.
  • We deploy third-party vulnerability testing to ensure we can pass industry standard:
    • Application vulnerability threat assessments
    • Network vulnerability threat assessments
    • Selected penetration testing and code review
    • Security control framework review and testing
 
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TRUST OUR BANK LEVEL SECURITY TO KEEP YOUR USERS' PAYMENT INFORMATION SAFE

  • All payments received by Host Compliance are processed through a 3rd party payment processor named Stripe and Host Compliance NEVER touches or stores any sensitive payment information.
  • Stripe processes payments for more than 100,000 other companies and organizations including Amazon, Target and Unicef.
  • Stripe employs 900 people and has received around $450 million in funding from the world's leading investors including Sequoia Capital, Visa, American Express, Peter Thiel, and Elon Musk
  • Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1:
    • This is the most stringent level of certification available in the payments industry
    • All card numbers captured by Stripe are encrypted on disk with AES-256
    • Decryption keys are stored on separate machines
    • None of Stripe’s internal servers and daemons can obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist
    • Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)
 

INDUSTRY LEADING 24/7 Security monitoring LET US DETECT THREATS BEFORE THEY BECOME AN ISSUE

  • To identify and manage threats, Host Compliance’s, Amazon Web Services' and Stripe’s teams constantly monitors traffic and notifications from various sources and alerts from internal systems:
    • AWS provides us with tools and features that enable us to see exactly what’s happening in your AWS environment
    • Stripe uses a system called Radar to scan every payment using the most relevant signals to help detect and block fraud while
  • Security monitoring tools gives us the visibility we need to spot issues before they impact the business and allow us to constantly improve our security posture and reduce the risk profile of our environment
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LEARN MORE ABOUT HOST COMPLIANCE AND AWS' SECURITY SYSTEMS AND PROTOCOLS