Easily manage all aspects of your community's short-term rental registration, tax collection and enforcement programs

Airbnb, HomeAway, Flipkey and 100’s of other vacation rental websites have turned vacation rentals into a booming underground economy at the expense of long-term tenants, neighborhood character and the quality of life of neighbors. Our comprehensive and fully integrated suite of battle-tested solutions gives local governments the tools they need to address all of their short-term vacation rental registration, enforcement and tax collection challenges. 

 
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Simplify the short-term rental registration process and reduce administrative complexity

  • Allow hosts and property managers to easily register, permit and/or license their short-term vacation rentals 24/7/365
  • Allow hosts to apply online using any internet browser or mobile device
  • Streamline your application process by incorporating national best practices and Silicon Valley’s most innovative technologies
  • Automatically collect and verify required documentation such as proofs of permanent residency, landlord permissions, HOA approvals, insurance policies etc.
  • Enable applicants to review and electronically sign applications and affidavits under penalty of perjury
  • Instantly determine and verify permit eligibility by cross-referencing application info with other data sources such as electronic zoning maps, property ownership records, subsidized housing databases, lists of Ellis Act evictions
  • Seamlessly collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and unnecessary paperwork to allow existing personnel to focus on higher value activities
  • Put renewals on autopilot by automatically notifying permit/license holders of renewal deadlines
  • Run or create intuitive dashboards for easy management and reporting
 

Stay up-to-speed on who is renting out their homes on any of the world’s top 50 short-term vacation rental websites

  • Continuously monitor the world’s top 50 vacation home rental websites for short-term rentals in your jurisdiction
  • Always have a reliable up-to-date count of your jurisdiction’s short-term rental units by deploying our artificial intelligence algorithms and expertise to link and de-duplicate listings for properties advertised on multiple websites
  • Effortlessly get the full addresses, parcel numbers (APNs) and owners’ contact information for all identifiable short-term rentals in your jurisdiction
  • Automatically capture all available listing and contact information for non-identifiable shot-term vacation rentals
  • Easily prove short-term rental operation by systematically capturing weekly high-resolution, full-screen, time-stamped screenshots of all active short-term vacation home rental listings in your jurisdiction
  • Enable concerned citizens and neighbors to easily file reports of illegal short-term vacation rental properties 24/7/365 through a mobile-enabled web form:
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
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Easily manage your jurisdiction’s short-term vacation rental registrations and permits

  • Keep your short-term vacation rental registration, license and permit data in one central place to ensure a single source of truth and safeguard the integrity of the registration and permit data used across the Host Compliance system
  • Make it easy to enter, issue and renew short-term rental registrations and permits
  • Capture all permit related data and documentation for easy audits and retrieval
  • Ensure data safety and security by storing all registration and permit data in our encrypted cloud-based database is backed up daily
  • Access your registration and permit data from any internet connected device including your mobile and home-based devices
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Quickly determine compliance with land-use regulations and other local short-term vacation rental ordinance requirements

  • Instantly identify short-term vacation rental properties operating in non-compliance with:
    • Local zoning regulations
    • Requirements to list license/permit numbers on all advertisements
    • Minimum and maximum rental stay requirements
    • Permitted occupancy limits
    • Other local rules which can be effectively enforced by scanning online ads
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Boost compliance rates while putting the mailing of notices of violations on auto-pilot

  • Automate the mailing of notices of violations so existing staff can spend less time on mindless administrative work and more time serving the community
  • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
  • Maximize response rates to notices of violations by incorporating the best practices accumulated through our partnership with 85+ other local governments:
  • Precisely segment and target different types of letter recipients (single family home owners, apartment building owners, renters, property management firms, and neighbors) using different form letter templates
    • Include time-stamped color screenshots of online ads to minimize the likelihood of property owners calling the validity of evidence into question
    • Include clear calls to action and make it easy for citizens to get into compliance
  • Streamline the management of letter templates and mailing criteria by using our cloud-based self-service letter template management system to
  • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
  • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Effortlessly identify tax under-reporting and other code violations that can only be uncovered using accurate estimates of rental activity

  • Continuously monitor each local listing on each of the world’s 50 largest vacation home rental websites for signs of rental activity
  • Instantly access detailed information on reviews, pricing, calendar activity, documented minimum rental activity and revenue, estimated rental activity and other data for each listings, website and rental unit
  • Easily generate an up-to-date list of property owners and managers suspected of under-reporting occupancy/lodging/hotel/motel/sales taxes
  • Get the data needed to intelligently prioritize audit resources
  • Capture bullet-proof evidence of rental activity by continuously capturing weekly screenshots of reviews and calendars for each active listing
  • Easily generate custom reports and analytics to support tax audits, rental cap enforcement activities and other rental activity related investigations
  • Effortless export data for use in other systems and applications
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Maximize occupancy/lodging tax collections by making reporting and paying taxes as easy as checking out a shopping cart on amazon.com

  • Automatically notify short-term rental property owners and managers when tax fillings and payments are due
  • Use mobile-enabled web forms to automate the calculation and collection of short-term rental related taxes, assessments and fees such as Transient Occupancy Taxes (TOT), Hotel taxes, Lodging taxes and other related tourism or enforcement fees
  • Enable taxpayers to review and electronically sign tax returns under penalty of perjury
  • Easily collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and time-consuming reconciliation and paperwork to allow existing finance personnel to focus on higher value activities
 

Easily initiate and conduct audits of short-term vacation rental property owners and managers suspected of under-reporting taxes or violating other permit requirements

  • Systematically send audit letters to operators suspected of under-reporting taxes, renting more frequently than allowed or otherwise violating local permit requirements:
    • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
    • Maximize audit letter response rates and audit results by incorporating national best practices from Host Compliance’s 85+ other local government partners
    • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
    • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Streamline the audits process by requesting audit candidates to submit specific supporting documents using individually tailored online forms:
  • Personalize each online form to ensure that there is no confusion as to which supporting documents you need
  • Allow audit candidates to provide required documentation using any major browser or mobile device
  • Enable audit candidates to capture photos of supporting documents and upload them directly from their smart-phones
  • Require audit candidates to easily review and electronically sign document submissions under penalty of perjury
  • Easily review submitted documentation and initiate next steps
  • Run or create easy to understand reports of audit activity and the subsequent results to easily report progress to management and elected officials
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Make it easy for neighbors to report, prove and resolve non-emergency short-term vacation rental problems in real-time

  • Enable concerned citizens to report non-emergency problems related to short-term vacation rental properties 24/7/365 through a:
    • 24/7 dedicated telephone hotline, or a
    • mobile-enabled web form
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
  • Ensure service quality and consistency by recording all phone calls and make the recordings available to code enforcement staff in real-time
  • Resolve issues in real-time by automatically notifying owners/managers of problem properties (whenever owner’s contact info is known)
  • Maximize accountability and follow-through by giving complainants the option to get an automatic follow-up call 30 minutes after they file their initial compliant
  • Automatically escalate unresolved issues to emergency responders where required
  • Integrate the short-term vacation rental hotline into existing 311 systems, and/or leave it standalone if desired
  • Create easy to understand reports to pin-point problem properties, repeat complainants, the # and types of reported incidents, complaint trends and other enforcement related information

Automatically track down the addresses and owners of all your community’s short-term vacation rentals

Host Compliance has developed a set of proprietary technologies, methodologies and processes to quickly and cost-effectively monitor specific geographies for short-term vacation rental listings and precisely identify the addresses and contact information of the associated properties. These sophisticated software tools and algorithms are deployed continuously across the worlds 54 largest vacation rental websites ensuring that your database of sort-term vacation rental properties is always fully comprehensive and up-to-date.

Scroll down to learn how our address identification services can save you thousands of hours while giving you all the information you need to ensure every short-term rental plays by the rules and pays its fair share of taxes.

“Host Compliance is an awesome tool in giving you the jump in matching an advertisement to a property address. Once you have the address and the advertisement, the hunt is over. Host Compliance has enabled us to move cases faster through the enforcement process then ever before. It is very user friendly, I have learned to search using key words or full addresses. For example, by entering just a street name into Host Compliance’s software allows all the violators on the same street to be addressed at the same time. How cool is that!”
— Monroe County, FL
 

Continously scan all of the world’s top 50+ short-term vacation rental websites for properties in your jurisdiction

  • Continuously monitor the world’s top 50+ vacation home rental websites for short-term rentals in your jurisdiction
  • Add coverage of additional local and regional vacation rental websites if needed
  • Automatically capture all listing descriptions, reviews and photos in the database
  • Get refreshed data for all sites every day (or more often if needed)
 

GET DETAILED EVIDENCE TO SUPPORT YOUR ENFORCEMENT ACTIVITIES

  • Easily review and validate how we have matched each online listing to it's associated address and owner
  • Get the admissible evidence you need to prove the need for enforcement actions
  • Use photographic and other bullet-proof evidence to reduce the need for writing long and time-consuming reports
 

Automatically capture full-page high-resolution screenshoots of all short-term rental ads posted online

  • Get the time and date-stamped screenshots you need to hold illegal operators accountable
  • Automatically capture new time and date-stamped screenshots every 3 days
  • Capture screenshots on random times and days to eliminate the risk of non-compliant short-term rental operators “gaming the system” by making their listings temporarily inactive on certain times
  • Easily find and access screenshots from each property’s “file” in our online database
  • Print and downloaded each screenshot with the click of a button
 
 
 
  • Know that we stand behind our data and will support your efforts to keep non-compliant short-term rental operators accountable:
    • Legal declarations signed under penalty of perjury
    • Sworn testimony
    • Signed affidavits as to the accuracy and relavancy of our data and evidence
  • Work with our in-house legal counsel to ensure our best-practice signed legal declarations and sworn affidavits conform to all the rules of evidence in your juridiction
  • Let us format our evidence to best meet your presentation needs
 

SEARCH, SORT AND FILTER TO FIND THE EXACT SHORT-TERM RENTAL PROPERTIES YOU ARE LOOKING FOR

  • Automatically de-duplicates the data to easily identify short-term rentals properties that are cross-listed on multiple websites
  • Segment, filter and sort all identified short-term rentals into compliant and non-compliant lodgings based on each property’s location, property type, and registration status
  • Search short-term rental listings by all relevant dimensions including neighborhood (as defined by GIS files), usage and property type
 
  • Easily find all relevant listing, booking and stay activity for each listing and rental unit in your community
  • Review pictures, reviews and listing information for all short-term rental listings - even for ads that are no longer posted online!
  • Download and print nicely formated reports for easy sharing with colleagues and case hearing officers
 

EASILY UPDATE, CHANGE AND COMMENT ON ILLEGAL RENTALS AND ENFORCEMENT CASES AS YOU TAKE THEM THROUGH YOUR PROCESS

  • Update records and cases in real-time
  • Add comments and photo, video and other evidence whenever needed
  • Review comments to easily see what your colleagueas have done to move your cases forward
  • Get notified when cases you follow have been updated
 

KEEP YOUR DATA CLEAN BY TAKING ADVANTAGE OF OUR SOPHISTICATED CONSISTENCY CHECKS AND GIS CAPABILITIES

  • Automatically check each change and update to ensure internal consistency and accuracy
  • Overwrite the system when needed to capture weird edge cases and underlying accessor data issues
 

EXPORT YOUR DATA TO CSV, EXCEL AND GIS WITH THE CLICK OF A BUTTON

  • Use our data in other systems by simply exporting it to Excel, CSV and GIS formated reports with the click of a button
  • Keep things simple by maintaining all formating, filtering and sorting when your export data

Modernize your short-term vacation rental registration and tax collection processes to maximize compliance and reduce costs

The first step in any short-term rental compliance program is getting the hosts and managers to register their properties and start remitting taxes. Host Compliance builds tools for local governments that help them streamline these registration and tax collection processes and guide applicants through what can otherwise be complex permitting workflows . This leads to happy citizens, maximizes compliance and revenue, and saves valuable staff time.

Click below to see a video demo of one of our custom build short-term vacation rental permitting, registration and tax collection flows, or scroll down to explore what makes our custom solutions stand out from any other local government user experiences you have seen.

The short-term rental registration and tax collection website that Host Compliance built for us is streamlined, easy to navigate, and could not have been constructed in-house as efficiently and as cost effective.
— City of Pasadena, CA
 
 

DELIGHT CITIZENS WITH A MODERN CONSUMER-GRADE USER-EXPERIENCE

  • Apply the best of user-centered design principles to your online short-term rental registration and tax collection forms
  • Maximize completion rates, revenues and constituent satisfaction
  • Reduce errors and decrease the amount of time spent supporting applicants through the registration process
 
 
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CUSTOMIZE YOUR registration anD tax collection WORKFLOWs TO MEET your specific Requirements

  • Have us build your online registration/permitting and tax-collection workflows to meet your specific registration, documentation and tax requirements
  • Dynamically adjust the workflow based on user input
  • Get your fully customized registration and tax collection application live in weeks, not years
 

50% of short-term rental hosts ARE MOBILE FIRST. LET'S SERVE THEM!

  • Short-term rental hosts prefer to apply for, pay for and manage their short-term rental registrations and tax returns online
  • Don’t let antiquated technology be the reason why short-term rental operators don’t register and pay their taxes
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TRADITIONAL REGISTRATION AND TAX COLLECTION PROCESSES ARE COMPLICATED -> HOST COMPLIANCE MAKES THEM SIMPLE

  • Let us translate the language of the your short-term rental ordinance into intuitive registration and tax collection processes free of jargon and hard-to-understand questions and requirements
  • Mazimize completion rates, permit and tax revenue by eliminating confusion and inertia
 

LET SHORT-TERM RENTAL HOSTS PAY THEIR REGISTRATION FEES AND TAXES WHATEVER WAY THEY WANT

  • Accept all forms of credit and debit card payment including Visa, MasterCard, American Express, Diners Club, JCB, and Discover.
  • Let operators pay fees and taxes using electronic checks / ACH
  • Continue to accept cash and paper checks from people who prefer to pay their taxes and fees in-person
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OUTSOURCE PCI COMPLIANCE TO US SO YOU CAN FOCUS ON SERVING YOUR COMMUNITY

  • Ensure that you can take any major debit and credit card without worrying about PCI compliance and security
  • Comply with the most stringent standards available in the payments industry (PCI Level 1)
  • Easily verify PCI-DSS compliance (Host Compliance’s payment solutions have been audited by an independent PCI Qualified Security Assessor (QSA) and are certified to comply with PCI Level 1 Service standards)
 

PROTECT YOUR ONLINE FORMS WITH BANK LEVEL SECURITY TECHNOLOGY

  • Deploy the same technologies used by major banks to ensure that all information sent to our servers is kept safe and secure
  • Use HTTPS, SLL and 256-bit encryption to ensure that your citizens have a secure connection from their browsers to your payment forms
  • Encrypt all payment data to mimize the risk of hackers intercepting it
  • Authenticate access using TLS 1.2 with SHA256 certificates
  • Terminate all payment sessions after 30 minutes of inactivity, or implicitly when users complete their transactions
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Use your short-term rental registration and tax-collection process to demonstrate to citizen’s THAT YOU WEREN’T BORN IN THE STONE-AGE

 

DON’T TAKE OUR WORD FOR IT! SEE FOR YOURSELF WHY HOST COMPLIANCE'S SHORT-TERM RENTAL REGISTRATION AND TAX COLLECTION SYSTEMS ARE FAR SUPERIOR TO THE ALTERNATIVES IN THE MARKETPLACE

  • Not all on-line short-term vacation rental registration and tax collection systems are the same and be wary of anyone who claims the opposite.
  • Demo each alternative and pay close attention to the level of customization available, the quality of the user-experience and the degree of mobile compatibility and automation
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Host Compliance makes securing your data and systems easy

Protecting your data and services is our top priority and we go to great lengths to ensure data availability, confidentiality, and integrity. Read on to learn how working with us can make you benefit from the world’s leading cloud and payment technologies without ever having to worry about security, compliance and hardware failures again.

 
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Host your data in the world's most advanced data centers

  • Hosts your applications and data on Amazon Web Services (AWS) which provides a highly reliable and scalable infrastructure platform in the cloud
  • AWS is the the world's largest data center provider and powers hundreds of thousands of organization in 190 countries including government institutions such as the:
    • U.S. Department of State
    • U.S. Department of Energy
    • City of Los Angeles, CA
    • King County/City of Seattle, WA
    • Kansas City, KS
    • Multnomah County/Portland, OR
  • AWS is a secure, durable technology platform with industry-recognized certifications and audits:
    • PCI DSS Level 1, ISO 27001
    • FISMA Moderate
    • FedRAMP
    • HIPAA
    • SOC 1 (formerly referred to as SAS 70 and/or SSAE 16)
    • SOC 2
 

GUARANTEE THE PHYSICAL SECURITY OF YOUR DATA

  • The physical access to our data cernters is strictly controlled by professional security staff using a combination of video surveillance, intrusion detection systems, multiple sets of two-factor authentication and other electronic means
  • Only authorized personnel with legitimate business needs are granted access
  • All physical access is logged and audited routinely and all visitors require ID and are escorted by authorized staff
  • AWS maintains and continues to enhance their SOC reports, certifications, including SOC, PCI, ISO and many more
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DON'T LET FIRE OR NATURAL DISASTERS STOP YOU FROM SERVING YOUR CITIZENS

  • AWS’ data centers have automatic fire detection and suppression equipment
  • Each data center has fully redundant electrical power systems that are maintainable without impact to operations 24x7 and have UPS and back-up generators in case of electrical failure for critical and essential loads
  • Climate and temperature are precisely controlled by personnel and systems to ensure optimal performance of servers and other hardware
  • All systems and equipment are monitored and receive preventative maintenance to maintain continued operability
 

LET US WORRY ABOUT BUSINESS CONTINUITY SO YOU DON'T HAVE TO

  • All Host Compliance systems are designed to tolerate system or hardware failures with minimal customer impact
  • All core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load balanced to the remaining sites
  • Services deployed into multiple Availability Zones to ensure that we can continue to function in the event of a temporary loss of a data center
  • Data center Business Continuity Management managed by dedicated team under the direction of the Amazon Infrastructure Group which also runs Amazon.com
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Secure all data transmission and sessions to prevent unauthorized access

  • Connection to the Host Compliance products and services environment is through secure socket layer/transport layer security (SSL/TLS), using strong encryption and authentication (TLS 1.2 with SHA256 certificate)
  • All sessions are terminated after 30 minutes of inactivity, or implicitly by a user sign out event
 

REST ASSURED THAT WE ENFORCE STRICT ACCESS CONTROL, PASSWORD SECURITY AND ENCRYPTION STANDARDS SO YOU DON'T HAVE TO

  • World-class password security standards:
    • User IDs and passwords are both set by the user
    • One-time passwords are never used
    • Password strength and a limitation on login attempts are configurable
    • Passwords are encrypted
  • Within the application, both group and role based access rights can be assigned, allowing full control over what a user can see and use
  • Our applications maintains an detailed event log, capturing items such as authentication, failed login attempts, asset creation, deletion, and modification
  • Servers do not use passwords and require 2048 bit RSA keys to provide direct access to the box. All keys are unique to individual administrators or service accounts and are not shared.
  • Network level firewalls prevent unauthorized traffic from reaching servers in the data center.
 
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FEEL CONFIDENT KNOWING OUR DAILY REMOTE BACKUPS WILL ENSURE THAT YOUR DATA STAYS SAFE EVEN IN THE MOST CHALLENGING CIRCUMSTANCES

  • All data is backed up remotely using daily and weekly images
  • Master/slave replication ensures that database backups are hot-swappable
  • Backups and replications are not transported off site, but are stored in different Amazon data centers from the Host Compliance application to ensure that they can be recovered in case of loss of the primary data center
 

SLEEP WELL KNOWING THAT ALL NEW CODE IS CONTINUOUSLY TESTED, INTEGRATED AND REVIWED TO ENSURE INTEGRITY AND SECURITY

  • Host Compliance uses Continuous Integration (CI), a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early
  • All code is tested for security vulnerabilities before release, and we regularly scan our network and systems for vulnerabilities.
  • We deploy third-party vulnerability testing to ensure we can pass industry standard:
    • Application vulnerability threat assessments
    • Network vulnerability threat assessments
    • Selected penetration testing and code review
    • Security control framework review and testing
 
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TRUST OUR BANK LEVEL SECURITY TO KEEP YOUR USERS' PAYMENT INFORMATION SAFE

  • All payments received by Host Compliance are processed through a 3rd party payment processor named Stripe and Host Compliance NEVER touches or stores any sensitive payment information.
  • Stripe processes payments for more than 100,000 other companies and organizations including Amazon, Target and Unicef.
  • Stripe employs 900 people and has received around $450 million in funding from the world's leading investors including Sequoia Capital, Visa, American Express, Peter Thiel, and Elon Musk
  • Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1:
    • This is the most stringent level of certification available in the payments industry
    • All card numbers captured by Stripe are encrypted on disk with AES-256
    • Decryption keys are stored on separate machines
    • None of Stripe’s internal servers and daemons can obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist
    • Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)
 

INDUSTRY LEADING 24/7 Security monitoring LET US DETECT THREATS BEFORE THEY BECOME AN ISSUE

  • To identify and manage threats, Host Compliance’s, Amazon Web Services' and Stripe’s teams constantly monitors traffic and notifications from various sources and alerts from internal systems:
    • AWS provides us with tools and features that enable us to see exactly what’s happening in your AWS environment
    • Stripe uses a system called Radar to scan every payment using the most relevant signals to help detect and block fraud while
  • Security monitoring tools gives us the visibility we need to spot issues before they impact the business and allow us to constantly improve our security posture and reduce the risk profile of our environment
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LEARN MORE ABOUT HOST COMPLIANCE AND AWS' SECURITY SYSTEMS AND PROTOCOLS