“For a city trying to paint a picture of the degree of short-term rental activity within its jurisdiction, Host Compliance's Short-term Rental Market Overview Reports are invaluable. There simply is no cost effective way for an IT department to replicate the results. Similarly, the short-term rental registration website that Host Compliance built for the City of Pasadena is streamlined, easy to navigate, and could not have been constructed in-house as efficiently and as cost effective."
"Host Compliance has not only met, but far exceeded our expectations. They are responsive to every inquiry and always available, whether for a simple process question over email or to come in town to testify before a Senate Committee on the larger policy issues. Host Compliance has saved us a tremendous amount of time researching properties in violation. Their period rechecks, which saves the advertisement, on properties has been helpful in catching people who continue to operate after being told to stop. From an ordinance enforcement standpoint, Host Compliance's services are indispensable!"
"The Host Compliance team is very professional and incredibly responsive to requests and questions. Nitesh is the best! On the occasions that there are errors in the database, Host Compliance has made it very easy for users to make corrections. If it's a really extraordinary problem, again, the Customer Service team can take it for action!"
“The software has proven to be a much more valuable tool for our City in identifying short term rentals. The analysts do a great job in scouring various websites to pinpoint the owners of properties that are hosting these prohibited rentals. It has saved us a lot of time as the bulk of the research has been done by Host Compliance.”
"I appreciate that Host Compliance is willing to figure out how to make it work in your community. They look at what tools they have, what other communities have done that was successful, and what are the sensitivities of the community that need to be addressed. I am very pleased with the responsiveness of Host Compliance and how intuitive the software is to use."
"Host Compliance takes the time to evaluate the needs and then provides sound recommendations for solutions. Host Compliance staff have been very responsive and helpful on all levels from training, to implementation, to periodic follow-up their customer service is top notch. Implementation support was very good with Host Compliance assisting, and sometimes driving us through our internal challenges and helping us to refine our offering to the public."
“Host Compliance is easy to work with. They understand our concerns and also add a lot of value to those communities, which do not completely understand the STR issues. The pricing model can be adjusted to the needs of each community. We started with just some information graphs before we went into the full compliance enforcement mode.”
The service is great and makes tracking Vacation Rentals much easier. The things that we struggled with is when a host would change property managers, or a property would be sold, or if someone brings their ad up and down constantly. Being able to have proof of how long an ad has been up with screenshots is invaluable.