“For a city trying to paint a picture of the degree of short-term rental activity within its jurisdiction, Host Compliance's Short-term Rental Market Overview Reports are invaluable. There simply is no cost effective way for an IT department to replicate the results. Similarly, the short-term rental registration website that Host Compliance built for the City of Pasadena is streamlined, easy to navigate, and could not have been constructed in-house as efficiently and as cost effective."
"As a Code Enforcement Officer, I find the ability of Host Compliance to find the non-permitted short-term vacation rental advertisements to be helpful and beneficial. It is a lot easier to handle a case with the evidence this supplies. Customer Service is very responsive and has been open to any requests/recommendations. Very easy to work with. The 24/7 Help Desk staff are professional and pay attention to detail on inbound calls."
"The Host Compliance team is very professional and incredibly responsive to requests and questions. Nitesh is the best! On the occasions that there are errors in the database, Host Compliance has made it very easy for users to make corrections. If it's a really extraordinary problem, again, the Customer Service team can take it for action!"
"I appreciate that Host Compliance is willing to figure out how to make it work in your community. They look at what tools they have, what other communities have done that was successful, and what are the sensitivities of the community that need to be addressed. I am very pleased with the responsiveness of Host Compliance and how intuitive the software is to use."
"Host Compliance takes the time to evaluate the needs and then provides sound recommendations for solutions. Host Compliance staff have been very responsive and helpful on all levels from training, to implementation, to periodic follow-up their customer service is top notch. Implementation support was very good with Host Compliance assisting, and sometimes driving us through our internal challenges and helping us to refine our offering to the public."
“Host Compliance is easy to work with. They understand our concerns and also add a lot of value to those communities, which do not completely understand the STR issues. The pricing model can be adjusted to the needs of each community. We started with just some information graphs before we went into the full compliance enforcement mode.”
“The City of San Luis Obispo is very pleased with the customer service that we've received from Host Compliance. During our web meetings, the Host Compliance team has walked our staff step by step through the software functions and features, and they always provide us with recordings that we can refer back to. The services that Host Compliance provides have saved the City's code enforcement officers numerous hours and has helped the City implement proactive compliance enforcement in an efficient and cost-effective manner.”
The service is great and makes tracking Vacation Rentals much easier. The things that we struggled with is when a host would change property managers, or a property would be sold, or if someone brings their ad up and down constantly. Being able to have proof of how long an ad has been up with screenshots is invaluable.