Easily identify and address non-compliance with your community's short-term vacation rental regulations

Airbnb, HomeAway, Flipkey and 100’s of other vacation rental websites have turned vacation rentals into a booming underground economy at the expense of long-term tenants, neighborhood character and the quality of life of neighbors. Our comprehensive and fully integrated suite of battle-tested solutions gives local governments the tools they need to address all of their short-term vacation rental enforcement and tax collection challenges. 

 
 
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Simplify the short-term rental registration process and reduce administrative complexity

  • Allow hosts and property managers to easily register, permit and/or license their short-term vacation rentals 24/7/365
  • Allow hosts to apply online using any internet browser or mobile device
  • Streamline your application process by incorporating national best practices and Silicon Valley’s most innovative technologies
  • Automatically collect and verify required documentation such as proofs of permanent residency, landlord permissions, HOA approvals, insurance policies etc.
  • Enable applicants to review and electronically sign applications and affidavits under penalty of perjury
  • Instantly determine and verify permit eligibility by cross-referencing application info with other data sources such as electronic zoning maps, property ownership records, subsidized housing databases, lists of Ellis Act evictions
  • Seamlessly collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and unnecessary paperwork to allow existing personnel to focus on higher value activities
  • Put renewals on autopilot by automatically notifying permit/license holders of renewal deadlines
  • Run or create intuitive dashboards for easy management and reporting
 

Stay up-to-speed on who is renting out their homes on any of the world’s top 50 short-term vacation rental websites

  • Continuously monitor the world’s top 50 vacation home rental websites for short-term rentals in your jurisdiction
  • Always have a reliable up-to-date count of your jurisdiction’s short-term rental units by deploying our artificial intelligence algorithms and expertise to link and de-duplicate listings for properties advertised on multiple websites
  • Effortlessly get the full addresses, parcel numbers (APNs) and owners’ contact information for all identifiable short-term rentals in your jurisdiction
  • Automatically capture all available listing and contact information for non-identifiable shot-term vacation rentals
  • Easily prove short-term rental operation by systematically capturing weekly high-resolution, full-screen, time-stamped screenshots of all active short-term vacation home rental listings in your jurisdiction
  • Enable concerned citizens and neighbors to easily file reports of illegal short-term vacation rental properties 24/7/365 through a mobile-enabled web form:
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
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Easily manage your jurisdiction’s short-term vacation rental registrations and permits

  • Keep your short-term vacation rental registration, license and permit data in one central place to ensure a single source of truth and safeguard the integrity of the registration and permit data used across the Host Compliance system
  • Make it easy to enter, issue and renew short-term rental registrations and permits
  • Capture all permit related data and documentation for easy audits and retrieval
  • Ensure data safety and security by storing all registration and permit data in our encrypted cloud-based database is backed up daily
  • Access your registration and permit data from any internet connected device including your mobile and home-based devices
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Quickly determine compliance with land-use regulations and other local short-term vacation rental ordinance requirements

  • Instantly identify short-term vacation rental properties operating in non-compliance with:
    • Local zoning regulations
    • Requirements to list license/permit numbers on all advertisements
    • Minimum and maximum rental stay requirements
    • Permitted occupancy limits
    • Other local rules which can be effectively enforced by scanning online ads
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Boost compliance rates while putting the mailing of notices of violations on auto-pilot

  • Automate the mailing of notices of violations so existing staff can spend less time on mindless administrative work and more time serving the community
  • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
  • Maximize response rates to notices of violations by incorporating the best practices accumulated through our partnership with 85+ other local governments:
  • Precisely segment and target different types of letter recipients (single family home owners, apartment building owners, renters, property management firms, and neighbors) using different form letter templates
    • Include time-stamped color screenshots of online ads to minimize the likelihood of property owners calling the validity of evidence into question
    • Include clear calls to action and make it easy for citizens to get into compliance
  • Streamline the management of letter templates and mailing criteria by using our cloud-based self-service letter template management system to
  • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
  • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Run or create easy to understand reports on mailing activity and the subsequent results to easily report compliance status and progress to management and elected officials
 

Effortlessly identify tax under-reporting and other code violations that can only be uncovered using accurate estimates of rental activity

  • Continuously monitor each local listing on each of the world’s 50 largest vacation home rental websites for signs of rental activity
  • Instantly access detailed information on reviews, pricing, calendar activity, documented minimum rental activity and revenue, estimated rental activity and other data for each listings, website and rental unit
  • Easily generate an up-to-date list of property owners and managers suspected of under-reporting occupancy/lodging/hotel/motel/sales taxes
  • Get the data needed to intelligently prioritize audit resources
  • Capture bullet-proof evidence of rental activity by continuously capturing weekly screenshots of reviews and calendars for each active listing
  • Easily generate custom reports and analytics to support tax audits, rental cap enforcement activities and other rental activity related investigations
  • Effortless export data for use in other systems and applications
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Maximize occupancy/lodging tax collections by making reporting and paying taxes as easy as checking out a shopping cart on amazon.com

  • Automatically notify short-term rental property owners and managers when tax fillings and payments are due
  • Use mobile-enabled web forms to automate the calculation and collection of short-term rental related taxes, assessments and fees such as Transient Occupancy Taxes (TOT), Hotel taxes, Lodging taxes and other related tourism or enforcement fees
  • Enable taxpayers to review and electronically sign tax returns under penalty of perjury
  • Easily collect debit card, credit card and electronic check (ACH) payments without having to worry about PCI compliance and complex implementation processes
  • Reduce back office complexity and time-consuming reconciliation and paperwork to allow existing finance personnel to focus on higher value activities
 

Easily initiate and conduct audits of short-term vacation rental property owners and managers suspected of under-reporting taxes or violating other permit requirements

  • Systematically send audit letters to operators suspected of under-reporting taxes, renting more frequently than allowed or otherwise violating local permit requirements:
    • Control the look and feel of each letter by using custom templates with your jurisdiction’s letterhead, return address and contact information
    • Maximize audit letter response rates and audit results by incorporating national best practices from Host Compliance’s 85+ other local government partners
    • Satisfy your jurisdiction’s notice requirements by send First Class, Certified and/or Registered letters
    • Get instant time-stamped proofs of contact in the form of letter tracking info (where such data is provided by USPS) and PDF copies of all letters
  • Streamline the audits process by requesting audit candidates to submit specific supporting documents using individually tailored online forms:
  • Personalize each online form to ensure that there is no confusion as to which supporting documents you need
  • Allow audit candidates to provide required documentation using any major browser or mobile device
  • Enable audit candidates to capture photos of supporting documents and upload them directly from their smart-phones
  • Require audit candidates to easily review and electronically sign document submissions under penalty of perjury
  • Easily review submitted documentation and initiate next steps
  • Run or create easy to understand reports of audit activity and the subsequent results to easily report progress to management and elected officials
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Make it easy for neighbors to report, prove and resolve non-emergency short-term vacation rental problems in real-time

  • Enable concerned citizens to report non-emergency problems related to short-term vacation rental properties 24/7/365 through a:
    • 24/7 dedicated telephone hotline, or a
    • mobile-enabled web form
  • Allow complainants to stay anonymous or provide contact information to allow code enforcement staff to follow up
  • Obtain bullet-proof evidence of violations by encouraging complainants to provide digital photos, screenshots, video footage and/or audio recordings to document and substantiate complaints:
  • Ensure supporting evidence can be captured and uploaded using any major web browser or mobile device
  • Ensure service quality and consistency by recording all phone calls and make the recordings available to code enforcement staff in real-time
  • Resolve issues in real-time by automatically notifying owners/managers of problem properties (whenever owner’s contact info is known)
  • Maximize accountability and follow-through by giving complainants the option to get an automatic follow-up call 30 minutes after they file their initial compliant
  • Automatically escalate unresolved issues to emergency responders where required
  • Integrate the short-term vacation rental hotline into existing 311 systems, and/or leave it standalone if desired
  • Create easy to understand reports to pin-point problem properties, repeat complainants, the # and types of reported incidents, complaint trends and other enforcement related information